We thank you for shopping with us at Zion Graphics! We are committed to ensuring your satisfaction with your purchase. Please review our return policy below:
Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- The item must be in its original condition, unworn, unwashed, and with all tags (if any) attached.
- Sale items and items marked as “final sale” are not eligible for returns.
Refund Options:
- Returns that meet the above criteria are eligible for a store credit or exchange.
- Refunds to the original payment method are not available at this time.
Return Process:
- Email us at [email protected] with your order number, item details, and reason for return.
- Once approved, we will provide you with a return authorization and instructions.
- You are responsible for the cost of return shipping unless the item is defective or we made an error in your order.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will gladly provide a replacement or issue store credit at no cost to you.
Non-Returnable Items:
- Custom or personalized items.
- Gift cards.
- Items purchased through third-party vendors.
Additional Information:
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
- We reserve the right to deny returns that do not meet the above conditions.
Thank you for your understanding and support of our small business. If you have any questions or concerns, please don’t hesitate to contact us at [email protected] or on our Contact Us page.
Zion Graphics reserves the right to update this return policy at any time.